Frequently Asked Questions
Answers about orders, shipping, returns, and our products — everything taken from our own store policies and product pages.
How do I place an order on Derma Clone?
Add your products to the cart, go to checkout, enter your shipping details and place your order with Cash on Delivery. You’ll receive an order confirmation right away.
Is Cash on Delivery (COD) available?
Yes. We offer Cash on Delivery anywhere in Pakistan — simply pay at your doorstep when your parcel arrives.
What are the delivery charges?
Delivery is FREE on all orders of Rs 2,500 and above. For orders below Rs 2,500, a flat rate of Rs 249 applies.
How long will my order take to arrive?
Orders are dispatched within 24 hours and are typically delivered within 2–4 working days anywhere in Pakistan.
How can I track my order?
You can track your order from our Track Order page, or message us on WhatsApp at +92 311 6761373 with your order number and we’ll update you.
Can I change or cancel my order after placing it?
If your order hasn’t been dispatched yet, contact us as soon as possible on WhatsApp (+92 311 6761373) or email (Info.dermaclone@gmail.com) and we’ll do our best to help.
Do you offer discounts or bundle deals?
Yes — our Flash Deals section features curated product bundles at discounted prices, and we announce special offers on our website and WhatsApp channel.
What should I do if my order arrives damaged or wrong?
Contact our Customer Care within 3–5 days of delivery at Info.dermaclone@gmail.com or +92 311 6761373 with your order details and clear photos of the parcel and the product, and we’ll arrange a replacement.
What is your replacement policy?
If your product arrives damaged, defective, or wrong, you can claim a replacement. The product must reach our warehouse within 15 days of delivery, unused and in its original packaging. After our quality check, we issue a replacement product or a coupon for a future purchase. Please note we don’t offer cash refunds.
Who pays the return shipping charges?
Return shipping is paid by the customer. Please pack the item securely — you’re responsible for it until it reaches our warehouse.
Can I return a product if I simply changed my mind?
We don’t accept returns for change of mind, shade preference, or choosing the wrong product. Replacements are only for damaged, defective, or wrongly delivered items.
Which Derma Clone line is right for my skin concern?
Clin White targets dark spots, dullness and uneven tone; AcneLex is our acne-care line; C-Lush is vitamin C skincare for glow; Ray-Fit offers high sun protection (SPF 100); C-Moist is deep moisturization; ClinSol is glycolic-acid exfoliation; and Gracer covers lip care and haircare. Each product page explains exactly what it’s for and how to use it.
Are Derma Clone products suitable for my skin type?
Our products are made for everyday routines and most suit all skin types — but every skin is different. Check the product page for guidance, do a patch test before full use, and message us if you’d like help choosing.
How do I use a serum correctly?
Apply a pea-sized amount to clean, dry skin, then follow with a moisturizer. Always do a patch test first, and follow the specific directions on the product page.
Can I use vitamin C with other active ingredients?
Introduce one active ingredient at a time and give your skin time to adjust. If you’re combining strong actives, check the product pages or ask us on WhatsApp before layering them.
How long will it take to see results?
Skincare works with consistency, not overnight. With regular use as directed, most people start seeing visible improvement over several weeks. We don’t promise instant transformations — honest care takes a little patience.
Do your brightening products make false whitening promises?
No. Our Clin White line focuses on dark spots, dullness and uneven tone with consistent use. We don’t promise overnight whitening or miracles — just steady, honest brightening care.
Are your products safe during pregnancy?
If you’re pregnant, nursing, or have a skin condition, please consult your doctor before starting any new skincare product.
Where can I read real customer reviews?
Every product page features reviews from verified buyers, so you can read genuine experiences before you buy.
How should I store my products, and what's their shelf life?
Check the expiry date printed on the packaging, and store products in a cool, dry place away from direct sunlight.
How can I contact Derma Clone?
Email us at Info.dermaclone@gmail.com, message us on WhatsApp at +92 311 6761373, or use the contact form on our Contact Us page. Our team is always happy to help with product questions and orders.
Do you offer bulk orders or distributorships?
Yes! Visit our Be Our Distributor or Retailer page to learn about partnership opportunities, or contact us directly on WhatsApp.
Where is Derma Clone based?
Derma Clone is a Pakistani brand, based in Lahore, serving customers all across Pakistan.
How can I leave a review for a product I bought?
After your order is delivered, you can rate and review the product directly on its page — your honest feedback helps other customers choose with confidence.
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