Returns & Replacement Policy

At Derma Clone Hair & Skincare, we aim to ensure that every order reaches you safely and correctly. Our Returns & Replacement Policy applies only to products that are damaged during delivery or wrongly delivered.

1. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact our Customer Care team within 3–5 days of delivery.

Your claim must include:

• Your original invoice/order details
• Clear pictures of the parcel/package
• Clear pictures of the damaged or wrongly delivered product

2. Product Condition

To be eligible for a replacement, the product must be:

• Unsealed and unopened
• Unused
• In its original packaging
• In the same condition in which it was received

The original invoice must be provided for an exchange or replacement.

3. Return Period

The claimed product must reach the Derma Clone warehouse within 15 days of the delivery date. Products received after this period may not be eligible for replacement.

4. Quality Inspection

Once the returned product reaches us, it will be inspected by our Quality Assurance Team. If the claim is approved after assessment, we will provide a replacement product or coupon, depending on the case.

5. Responsibility for Returned Items

Customers are responsible for the product until it reaches our warehouse. Please ensure that the item is securely and properly packed to prevent any damage during return shipping.

6. Change of Mind

Replacement requests due to:

• Change of mind
• Shade preference
• Personal preference
• Choosing the wrong product

are generally not accepted.

7. Cash Refunds

Derma Clone Hair & Skincare does not offer cash refunds. In eligible cases where a refund is applicable, a coupon for a future purchase may be issued instead.

8. Online & Retail Purchases

Products purchased through the Derma Clone online store cannot be returned or exchanged at retail/offline stores, and products purchased from retail stores cannot be returned or exchanged through our online store.

9. Contact Customer Care

For returns, replacements, or damaged/wrong product claims, please contact our Customer Care team with your invoice/order details and clear images of the product.

Email: Info.dermaclone@gmail.com
Phone / WhatsApp: +923116761373

Important: Please contact us within 3–5 days of delivery to report any issue with your order.